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Technical Services and quality Assurance Service Plan


Supplier on-site technical service

1) Free installation and debugging;
2) free provision of instructions and parts catalogues and related technical materials for users;
3) free on-site technical guidance, related theoretical support and necessary technical training to users according to the needs of users;
4) the company provides users with reasonable price of high quality products and related accessories in a timely manner;
5) the company has a local after-sales service organization;
6) the company has a full-time after-sales service team, one hour after receiving the notification from the user to give a clear reply, and promise to arrive at the scene within 24 hours of professional and technical personnel;
7) during the warranty period (the product warranty period is 12 months): if it belongs to the product quality problems, the company provides maintenance accessories and technical services free of charge; beyond the quality assurance period: our company provides free technical services;
8) quality assurance measures: after the equipment is put into operation, our company will send after-sales service personnel to the site regularly to carry out itinerant inspection to ensure the normal operation of the equipment.
9) the accessories will be sent to the maintenance site free of charge during the warranty period.

Training methods and trainers

Main Training mode:Buyer designated personnel to participate in the installation and commissioning of the equipment. The seller puts forward a reasonable and feasible plan to clarify the responsibilities of the buyer’s participants in the process of installation, commissioning and commissioning on the spot.

Training time:Two days after the device has completed a continuous 72-hour load operation.
During the installation and commissioning of the equipment, the buyer’s technical staff can follow along with the study.

Training mode:Construction site teaching + on-the-spot explanation + operation demonstration + actual operation by factory staff.

Training teachers:engineer of HUAINAN WANTAI ELECTRIC CO., LTD
Participant:The personnel of the Buyer’s maintenance, maintenance and engineering technicians and other demanders.


Technical advice and training programme

Technical consultation:In the working day, customers can at any time in the case of need, for the technical difficulties encountered in the work call to our company, Wantai staff Union in their own capacity to help you solve, to provide users with new products, technical materials, and so on.

On-site technical service:At the request of the user, the staff of Wantai can carry out technical service on-site. The scope of service includes installation and debugging of some products, such as debugging and troubleshooting of power-saving functions.

Technically training: Mainly for targeted basic training. Include general use of products (such as parameter setting, etc.)

Delivery guarantee and production

Wantai has the ability to ensure that the shipment is as good as the sample. We have a strict production management plan to ensure product quality. Quality management system, Production process sampling inspection, Control of production line, Raw material quality control, Appearance test.

Ability to ensure that major customers complete their monthly orders on time. Enterprise production strength is very large.


Specific packaging and handling methods

Ability to ensure delivery on time. Place an order from the entry into force of the contract to the shipping process, we have strict production plan, production schedule, logistics plan, production process progress follow-up, Let the customer after order until receiving the goods production progress.

Ability to ensure product safety to the customer. Export equipment in the process of ocean transportation there are specific packaging and treatment methods to ensure anti-collision, anti-extrusion, anti-deformation, anti-friction, anti-rust, anti-salt corrosion in seawater and so on.